3LMD Consumer Relations Program

3LMD strives to deliver consumer satisfaction with its nail lacquers with botanicals. These nail lacquers are not considered medicinal or a treatment for nail fungus or bacteria. They may help to reduce the risk of developing a fungus or bacteria while promoting a healthy nail.

3LMD nail lacquers with botanicals are considered cosmetics that are intended for personal use. The company cannot accept returns once the nail lacquers have been opened and/or used. However, refunds, exchanges, and or credits are accepted according to the company policy. If unique situations arise outside of this program, written correspondence from the consumer will be evaluated and individually addressed.

Refunds/Exchanges/Credits are issued once the lacquer(s)/merchandise is returned and received by the company except in the following circumstances of which the lacquer does not need to be returned:

1. The merchandise was never received by the consumer. This has to be verified by tracking.
2. When the merchandise has not been shipped out at the time of the inquiry and the order can be revoked before shipment.
3. The merchandise has an expiration date within the 90 days of the shipment.

Refund/Credit/Replacement

1. Defected Bottle Upon Receipt/Delivery Of The Product.
The customer must call within 14 days upon receipt of the nail polish or submit the post mark package dated on or within the 14 days from the date of the nail polish package. Once the bottle is returned, a replacement will be sent at no charge, a refund (including merchandise and shipping and handling), an exchange, or credit (including shipping and handling) if the consumer desires will be granted.

2. Consumer Changed Mind With Sale
If the consumer calls within 48 hours (two business days) of the transaction and decides not to order the polish, a refund including the merchandise and shipping and handling will be given provided that the polish has not been mailed out. If the polish has been mailed, the consumer is encouraged not to open the mailing package once he or she has received it. The merchandise must be return to sender in the un-opened/untampered mailing package. The unopened package must be received and processed as a return at 3LMD before a refund will be granted. Refund of the merchandise cost excluding shipping and handling fee will be granted.

3. Color Not What Is Expected Or Intended
Providing the consumer has not used the polish or broken the seal, if the consumer is not happy with the product i.e., size, or color etc., and desires a refund, the monies will be refunded minus the shipping and handling fee. However, the lacquer will need to be returned with the seal not broken and received at 3LMD before a refund will be issued. Once the lacquer is opened, no refund, exchange or credit will be issued.

4. Back Order
The consumer does not want to wait for the back order and the product has not been shipped, a credit will be issued back to the consumer to include the merchandise cost and shipping and handling.

5. Wrong Color Delivered In Error Of The Customer
Provided that the seal is not broken, if the consumer is requesting a credit for the wrong color that was shipped in error of the customer, a credit will be issued when the polish is returned by the consumer and received by the company. The item must be shipped back and received before a credit can be issued. The credit will be on the merchandise only and not the shipping and handling fee. It is encouraged that the consumer sends the package return receipt. If the seal is broken, no refund, credit or exchange will be granted.

6. Wrong Color Delivered In Error Of 3LMD
The shipped lacquer was not the color that was ordered. The customer must return the polish to 3LMD. Once the polish is returned and received at 3LMD, a refund, exchange, or credit will be granted to the customer. The refund will include the cost of the merchandise and shipping and handling fee of the original order. Return postage of the merchandise back to the company will be the responsibility of the consumer.

7. Did not receive the item (lost).
The consumer will have to wait until tracking is initiated to determine where the product is within the postal service. A refund of the merchandise and shipping and handling fee will be given if after 30 days the item is not received by the customer and tracking has indicated that the polish is lost. If the polish is found within the mailing system or identified by tracking, the customer will wait until the polish is received to him/her. No refund, replacement or credit will be given. If the consumer desires the polish earlier, he or she would have to place a new order. Upon receipt of the original order in the mail, the customer is encouraged to return the package, return sender, unopened back to 3LMD for credit, refund or exchange.